Frequently Asked questions

Where can I put the Feniska® Base?1/5
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Under: Cat toilet. Cat bed. Cat cave. Dog bed. Dog crate. Basically, anything that fits on top of the Feniska® Base.
What types of pets can use the Feniska® Base?2/5
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We mainly focus on small dogs (max. shoulder height 39 cm) and cats under 10kgs.

Mostly all cats can use the Feniska® Base and some dogs breeds are more likely to in the weight to use it like teacup breeds, Papillon, Mini Poodle, Pomeranian, Scottish Terrier, Schnauzer, Maltese Shih Tzu, Jack Russell Terrier, Chihuahua, Cavalier King Charles Spaniel, and some others like Pugs.
What behavioral patterns do you track?3/5
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Weight change, sleep, rest, usage, and toilet visits. Depending on where you place the base and whether you have a cat or dog, these will be tracked either automatically by the Feniska Base, or based on your manual inputs in the Feniska App.
Why is weight tracking important?4/5
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There are two key reasons:
1. 53% of pets are overweight, and according to APA, obesity is the #1 health problem in pets, and it reduces life span by up to 2 years. It is also the leading cause of illnesses such as heart problems, urinary stones, and diabetes.

2. Gradual weight loss indicates chronic illness and is already noticeable months in advance. Gradual weight loss is not easily visible to the naked eye.
Why is tracking behavioral patterns important?5/5
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Slight deviations in daily rhythms, toilet visits, eating habits, or movements are already conspicuous signs of disease.
Is the Feniska® Base waterproof?5/5
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No, only lightly. Do not soak it in water or put it in the dishwasher or washing machine.
How does the Feniska® Base get my pet's information?5/5
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The FENISKA Base gets the pet information through the data you submit in the app (like age, name, etc.) and also the weight and sleep patterns it detects, the Feniska® Base doesn't have a microphone or a camera integrated.
Is the Feniska® Base scratch resistant?5/5
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The base is made from plastic and should withstand an average amount of scratching. In any case, the critical functions of the base should still work, even if your pet has crossed it.
Is the Feniska® Base slip resistant?5/5
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Yes.
How can I configure the FENISKA Base?5/5
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Simply connect the base to Wifi, and open the app. You will be prompted to enter information about what pets you have, how old they are, and where you are placing the base. If you need to change any information, you can simply go to the settings in-app, or reset the base, the configuration process takes only a few minutes.
What cleaning and maintenance are recommended?5/5
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Clean the Feniska® Base with a damp cloth only.
Can I connect the Feniska® Base to multiple accounts?5/5
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Yes.
How do I reset the FENISKA Base?5/5
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You can reset the FENISKA Base in the settings under profile.
Do I need to reset the FENISKA Base after cleaning the cat toilet?5/5
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Yes, you have to reset the FENISKA Base after changing the item on top of it, otherwise the weight of the item will manipulate the pet’s data.
What If I have more than 1 pet?5/5
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If you have more than one pet, the FENISKA Base will be able to tell them apart. Just make sure to enter the correct initial weight for each pet.
What recommendations does the base provide?5/5
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Currently we provide trend alerts for weight, food, rest, toilet, mood and activity measurements, and weekly and monthly summaries.
Can I use the Feniska® App without the Base?5/5
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Yes. It is possible for you to track and save the data manually, but that’s not all. You can use the app to educate and inform yourselves about your pet's breed and anything health related.
I have more questions, who can I contact?5/5
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If you have further questions, don't hesitate to contact us: contact@feniska.com